NOTICE REGARDING DELIVERY DELAYS
Last updated: 28/01/2020 12:22AM
While our country continues to experience changing adverse events in Australia, our deliveries in some areas remain impacted. With our delivery partners, we will continue to monitor evolving conditions with safety as our priority. Our team is working hard to get through the backlog of deliveres that has resulted from our need to suspend services in fire and weather impacted areas.
Current Service Impacts
Due to the Queanbeyan bushfires, deliveries have been impacted and/or suspended in some areas of the ACT. Deliveries will only be made when it is safe to do so.
Our delivery partners have been provided with a permit to access bushfire impacted areas within the Bairnsdale region allowing us to reach some areas where services were previously suspended.
The below areas have resumed limited services with many roads still inaccessible:
- Bairnsdale VIC
- Batemans Bay NSW
- Benalla VIC
- Bega NSW
- Nowra NSW
- Ulladulla NSW
- Kangaroo Island
In addition, any area impacted by fire with road closures over the last three weeks is likely to experience some level of delay with order deliveries. We apologise for any inconvenience and thank you for your patience.
If you have any questions about a specific order, please contact our Customer Service team.
Educational Experience aims to ensure you receive your goods as quickly as possible. For this purpose, we use a broad range of both local and national distributors that best suit the location to which we are delivering.
All our delivery charges include shipping, handling and packaging costs.
Now all of our customers can enjoy an all-inclusive capped delivery cost of $9* right across Australia on every order, every day**
* Delivery price exclusive of GST
** Additional delivery charges may apply depending on final destination of order, for example if an on-forwarder is required to reach a remote destination. These charges, if applicable, will be advised on confirmation of the order. $9 capped delivery does not apply to new-centre fit-outs.
Our aim is to ensure you receive your goods as quickly as possible. Please refer to our map below for estimated delivery times once your order is shipped from our Sydney warehouse.
- Delivery lead times may vary from time to time and are subject to variation due to unforeseen road conditions or inclement weather.
- Lead times apply to 'in stock' items only
- Lead times are in 'Working Days' from our Sydney warehouse once dispatched
- Some far and remote country locatons have extended lead times
- Peak times may incur a delay
- Extended lead times may apply to oversized items