At Educational Experience we deliver direct to your door, Australia-wide.

Please be advised the map below only shows an estimated delivery schedule (business days) from the time of leaving Educational Experience's warehouse by COURIER.

Kindly add an extra 3 days if your order is being delivered by AUSTRALIA POST.

DELIVERY & HANDLING CHARGES

These charges may vary if you have ordered large and/or heavy items or if you require delivery to a remote or offshore location. Please call customer service Toll Free on 1300 134 211 if you require further clarification.

Noe: Delivery & handling charges are current as of 1st March 2009, but are subject to change without prior notice. Delivery & handling charges will be confirmed at placement of order.

ORDERING OPTIONS

Order online

Whether you have an account with Educational Experience, or if you are a first-time visitor, you can order on-line. Simply go to the HOME PAGE, and follow the prompts in the blue or orange boxes on the right-hand side of the page.

Fax your order

1. Complete an Educational Experience order form (this PDF order form will open in a new window).
2. Use the product codes, descriptions and prices provided on this website.
3. Calculate your order sub-total plus the delivery charge and add 10% for GST.
4. Enter Credit Card details or attached Purchase Order number.
5. Fax to (02) 4942 1991.
6. Do Not mail a confirmation of your faxed order. Only the fax copy is required.

 Mail your order

1. Complete an Educational Experience order form (this PDF order form will open in a new window).
2. Use the product codes, descriptions and prices provided on this website.
3. Calculate your order sub-total plus the delivery charge and add 10% for GST.
4. Complete payment details on order form or enclose Cheque or Money Order with this order form when mailed.
5. Post to:
   Educational Experience
   PO Box 860
   NEWCASTLE  NSW  2300

Phone your order

1. Call Toll Free 1300 134 211 any time between 8.30am and 5.00pm EST. Messages can be left outside of these hours.
2. You will receive an official Order Number as confirmation of your phone order, to be kept for future reference.
3. Do not mail or fax a confirmation of your phone order.

Email your order

You can email your order to hotline@edex.com.au. Please ensure you list product codes, descriptions, prices, delivery charge and be sure to add 10% GST. All payment, delivery and contact details need to be included.

By appointment

1. Sales Consultants are available to provide a range of face-to-face services in most capital cities and surrounding regions.
2. Call Toll Free on 1300 134 211 to find out if there is a Sales Consultant in your area.
3. Our Consultants are specially trained to assist with your educational requirements, whether it be ‘hands-on’ help with resource selection or a new centre/school quotation.

ADDITIONAL INFORMATION

• BACKORDERS Any items which are temporarily out of stock will automatically be placed on backorder, unless otherwise directed. These items will be noted on your Packing List and will be despatched to you as soon as they become available. Our delivery charges are apportioned between your original order and subsequent backorder(s).
   
• COPYRIGHT Our website cannot be reproduced in whole or in part without the express permission of Educational Experience.
   
• CREDIT CARDS We accept Visa, Mastercard, American Express and Diners Club.
   
• FURNITURE ASSEMBLY If you require any of our furniture products to be assembled before despatch please contact customer service on Toll Free on 1300 134 211 for a quotation.
   
• MATERIAL SAFETY DATA SHEETS (MSDS) These are available for selected products, please contact our friendly customer service team on Toll Free on 1300 134 211 for more information.

• PAYMENT TERMS Net 30 days from date of invoice for established accounts. Statements are not issued. 

• PRICES Prices are subject to change without prior notice. Prices will be confirmed on placement of order. All prices quoted in our 2009 catalogues do not include GST and are net ex-warehouse Newcastle. All comparative pricing in our catalogues refers to previous published prices in either our Teacher’s, Christmas Craft, Go Play, Toys and More, Classroom, Mother’s Day or Father’s Day Catalogues.

• PRIVACY STATEMENT We appreciate that your privacy is important to you and are committed to ensuring that any personal information that we retain remains confidential. Click here to see our detailed Privacy Statement.
   
• PRODUCT DESIGN As the products on this website may be subject to design/colour change or alteration at any time, Educational Experience reserves the right to supply the current item. All products are designed for the purpose described and must be used by children of an appropriate age under adult supervision when required.
   
• PURCHASE VOUCHERS Remember to use your 2008 Toys and More Purchase Voucher before the expiry date of 30 June 2009 to avoid any disappointment. Please quote your Purchase Voucher number when ordering.
   
• RETURNS Please cross check all products received against your original order and our packing list before opening, marking or using them. Any products which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to Educational Experience within 7 days of delivery, at no cost to the customer provided a Return Authorisation number has been obtained from customer service by calling Toll Free on 1300 134 211. The customer may otherwise return products to Educational Experience and obtain a credit:
  a) provided that the customer does so within 7 days of delivery and a Return Authorisation number is obtained from Educational Experience by calling customer service Toll Free on 1300 134 211;
  b) provided that the products are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition;
  c) at the customer’s own expense, or to the customer’s account; and
  d) on the basis that risk in the products remains with the customer until the products are received by Educational Experience, and that a restocking or return fee may be charged. N.B. It is important to send a copy of your original invoice or packing slip with all returns.