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Here at Educational Experience, we consider the safety of children and their carers as being absolutely paramount.

We follow a rigorous process in the selection and ranging of over 10,000 resources specifically designed to meet the needs of educational communities across Australia and according to relevant safety standards. Despite our best intentions, from time to time we may have a need to withdraw from sale or recall certain products. On this page you'll find everything you need to know regarding current product safety information alerts.

Got a question? Feel free to contact us in 1300 134 211 or via email at hotline@edex.com.au

 

CURRENT ALERTS

 

230888 THROW ‘N’ CATCH NET

Educational Experience advises that although the product complies with all relevant safety standards, there is a possibility that it can cause an injury in certain circumstances. Educational Experience is therefore asking all customers to remove the product from use and will offer a credit or a full refund and arrange for collection of the product immediately.

Product Details

230888 Throw ‘N’ Catch Net sold by Educational Experience February 2007 – June 2016.

Defect

If not assembled correctly or if the bracing arm becomes detached, the device may collapse unexpectedly. In this case a pinch point is created in the hinge area that can cause a entrapment injury.

What to Do

Customers should immediately stop using the Throw ‘N’ Catch Net and contact Educational Experience for return/collection and to obtain a credit or a full refund of the purchase price.

Contact Details

For any enquiries you can contact Educational Experience by phoning 1300 134 211 between 9am and 5pm AEST weekdays.
 

Click here to view the Product Recall Notice.
Click here to view the Product Recall Customer Letter 
Click here to view the Product Recall Customer Letter for Impacted Customers 

 

 

 

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