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How to Order

Order Online

Whether you have an account with Educational Experience, or if you are a first-time visitor, you can order online. Simply go to our home page and click to create an account. This will allow you order with us online in the future.

Order by Phone

You can contact our friendly customer service team on TOLL FREE 1300 134 211 during business hours Monday - Friday 9am - 5pm to place your order.

Email, Fax or Post Your Order

Email - hotline@edex.com.au
Fax - (02) 4923 8299
Post - PO BOX 860 Newcastle NSW 2300
Please ensure you list product codes, descriptions, prices, delivery charge and be sure to add 10% GST. All payment, delivery and contact details need to be included. Download an order form here.

Delivery

Educational Experience aims to ensure you receive your goods as quickly as possible. For this purpose we use a broad range of both local and national distributors that best suit the location to which we are delivering.
All our delivery charges include shipping, handling and packaging costs.
Now all of our customers can enjoy an all-inclusive capped delivery cost of $9* right across Australia on every order, every day**.

* Delivery price exclusive of GST
** Additional delivery charges may apply depending on final destination of order, for example if an on-forwarder is required to reach a remote destination. These charges, if applicable, will be advised on confirmation of the order. $9 capped delivery does not apply to new-centre fit-outs.

Payment Methods

We accept payment by VISA, Mastercard and PayPal (online only).
Customers who hold approved accounts with Educational Experience can charge orders to their account during the checkout process. Payment terms for these customers is net 30 days from the date of invoice for established accounts.
To enquire about setting up an account please contact us here. Please be advised all new accounts will require the completition of an application form and a credit check and are subject to approval.

Returns

Please view our returns policy here.

Backorders

Any items which are temporarily out of stock will automatically be placed on backorder, unless otherwise directed. These items will be noted on your packing list and will be despatched to you as soon as they become available. Our delivery charges are apportioned between your original order and subsequent backorder(s).

Prices

Prices are subject to change without prior notice. Prices will be confirmed on placement of the order. All prices quoted in our 2017 catalogues do not include GST and are net ex-warehouse Sydney. All comparative pricing in our catalogues refers to previous published prices in any of our prior publications.

Material Safety Data Sheets (MSDS)

These are available for selected products, please contact our friendly customer service team on Toll Free on 1300 134 211 for more information.

Product Design

As the products on this website may be subject to design/colour change or alteration at any time, Educational Experience reserves the right to supply the current item. All products are designed for the purpose described and must be used by children of an appropriate age under adult supervision when required.

Product Representation

Accessories featured in images are not included unless specified.

Publication

The Educational Experience 2017 Learning Resource Catalogue was published in January 2017.

 

 

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